Resort Policies

If you find a lower rate on another website before your arrival, we will match the rate and extend a complimentary 60-minute massage as thanks for bringing the rate variance to our attention. Send a screenshot with the dates and room category to our reservations team and we'll get you confirmed right away.

There is a minimum 3 night stay for villa rentals. Minimum stays are subject to change and may increase based on demand and availability or be removed for last minute bookings. For arrivals during the holiday period, from December 21 to January 4, a 7-night minimum stay is required. Exceptions may be made on request.

The following policies are for individual reservations for stays outside of Christmas/New Years Festive period.

A 30% deposit will be charged at time of booking. The balance will be charged 30 days before arrival. The deposit is fully refundable on reservations that are cancelled, in writing, at least 31 days before arrival. Cancellations within 30 days of arrival will forfeit their deposit. No Shows and Early Departures will be charged a 100% cancellation fee. Travel insurance is highly recommended; due to the fact that most guests book far in advance and flights are limited closer to arrival, we will be unable to refund or extend credits for cancellations within the penalty period.

For the Christmas/New Years Festive Period (Dec. 20, 2023 – Jan. 3, 2024)

A 30% deposit will be charged at time of booking. The balance will be charged 60 days before arrival. The deposit is fully refundable on reservations that are cancelled, in writing, at least 61 days before arrival. Cancellations within 60 days of arrival will forfeit their deposit. No Shows and Early Departures will be charged a 100% cancellation fee. Travel insurance is highly recommended; due to the fact that most guests book far in advance and flights are limited closer to arrival, we will be unable to refund or extend credits for cancellations within the penalty period.

All suites and villas have a minimum occupancy of 1 adult, age 18 or older. Beachfront Pool Suites can accommodate 2 Adults and 2 children up to 12 years of age. Villa occupancies vary based on the number of bedrooms and a 2 guests per bedroom maximum occupancy. Poseidon, Neptune and Dream Pavilion can accommodate 2 children up to 12 years old in addition to the base occupancy. There is an additional charge of 600 USD per child per night when the number of children exceeds the base occupancy in either a Beachfront Pool Suite or one of the aforementioned villas.

If the Turks and Caicos Islands are under a hurricane warning from NOAA’s National Hurricane Center, the following will apply:

Before Arrival: Change fees are waived. Credit will be provided in a certificate for a future stay to be taken by Dec. 24 of the next calendar year for travel during a similar season (low or high) based on availability. Low Season is April 15 to December 19.

‍Late Arrival / Early Departure: Change fees and short stay penalties are waived. Guest can receive a credit for unused nights due to late arrival or early departure. Credit will be provided in a certificate for a future stay to be taken by Dec. 24 of the next calendar year.

In-House Guest Stay Extensions: Should the Providenciales Airport (PLS) be closed temporarily, special reduced rates will be extended directly to affected in-house guests to extend their stay based on availability.