If you find a lower rate on another website before your arrival, we will match the rate and extend a complimentary 60-minute massage as thanks for bringing the rate variance to our attention. Send a screenshot with the dates and room category to
our reservations team and we'll get you confirmed right away.
There is a minimum 3 night stay for villa rentals. Minimum stays are subject to change and may increase based on demand and availability or be removed for last minute bookings. For arrivals during the holiday period, from December 21 to January 4, a 7-night minimum stay is required. Exceptions may be made
on request.
A 10% deposit is required at time of booking to secure your reservation. The balance will be due 30 days prior to arrival. The deposit is fully refundable, with free cancellation allowed 31 days or more prior to arrival. Cancellations within 30 days of arrival will forfeit their deposit. No Shows and Early Departures will be charged a 100% cancellation fee. Travel insurance is highly recommended; due to the fact that most guests book far in advance and flights are limited closer to arrival, we will be unable to refund or extend credits for cancellations within the penalty period.
All suites and villas have a minimum occupancy of 1 adult, age 18 or older. Beachfront Pool Suites can accommodate 2 Adults and 2 children up to 10 years of age. Villa occupancies vary based on the number of rooms and a 2 guests per room maximum occupancy.
Poseidon,
Neptune and
Dream Pavilion can accommodate 2 children up to 10 years old in addition to the base occupancy. There is an additional charge of 600 USD per child per night when the number of children exceeds the base occupancy in either a
Beachfront Pool Suite or one of the aforementioned villas.
If the Turks and Caicos Islands are under a hurricane warning from NOAA’s National Hurricane Center before your intended arrival, or if you are forced to leave early due to the storm, penalty fees will be waived and credit will be provided for a future stay to be taken by December 20 of the next calendar year for travel during a similar season (low or high) based on availability. For guests already in-house, should the Providenciales Airport (PLS) be closed temporarily, special reduced rates will be extended directly to affected in-house guests to extend their stay based on availability.
