Resort Policies

Entry Requirements

As of May 1, 2022, pre-arrival testing requirements will be lifted for vaccinated travellers. Travellers aged 18 and older will still need to show that they are fully vaccinated and will be asked to show their paper or electronic vaccination certification prior to boarding their flight to Turks and Caicos and again upon arrival.

Best Rate Guarantee

If you find a lower rate on another website before your arrival, we will match the rate and extend a complimentary 60-minute massage as thanks for bringing the rate variance to our attention. Send a screenshot with the dates and room category to our reservations team and we'll get you confirmed right away.

Minimum Stay

4-night minimum stay required (subject to change for last minute availability). For arrivals during the holiday period, from December 24 to January 1, a 7-night minimum stay is required. Exceptions may be made on request.

Reservation, Deposit, and Cancellation

A 10% deposit is required at time of booking to secure your reservation.Final payment is due 29 days prior to arrival.Free cancellation 30 days or more prior to arrival. Cancellations within 29 days of arrival will forfeit their deposit. No Shows and Early Departures will be charged a 100% cancellation fee. For arrivals between December 24 and January 1, final payment is due 59 days prior to arrival and cancellations within this same period will forfeit their deposit. Travel insurance is highly recommended. Due to the fact that most guests book far in advance and flights are limited closer to arrival, we will be unable to refund or extend credits for cancellations within the penalty period.

Min and Max Occupancies

All suites and villas have a minimum occupancy of 1 adult, age 18 or older. Beachfront Pool Suites can accommodate 2 Adults and 2 children up to 10 years of age. Villa occupancies vary based on the number of rooms and a 2 guests per room maximum occupancy. Poseidon, Neptune and Dream Pavilion can accommodate 2 children up to 10 years old in addition to the base occupancy. There is an additional charge of 60 USD per child per night when the number of children exceeds the base occupancy in either a Beachfront Pool Suite or one of the aforementioned villas.

Hurricane Policy

If the Turks and Caicos Islands are under a hurricane warning from NOAA’s National Hurricane Center before your intended arrival, or if you are forced to leave early due to the storm, penalty fees will be waived and credit will be provided for a future stay to be taken by December 24 of the next calendar year for travel during a similar season (low or high) based on availability.  For guests already in-house, should the Providenciales Airport (PLS) be closed temporarily, special reduced rates will be extended directly to affected in-house guests to extend their stay based on availability.
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